Privacy policy
Last updated: September 15, 2026
Inphax operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy explains how we collect, use and share your personal information when you visit, use or make a purchase through the Services.
Please read this policy carefully. By using the Services, you acknowledge that you have read it and understand how your information is collected, used and shared.
Information we collect
Depending on how you interact with the Services, we may collect: contact information such as your name, billing address, shipping address, phone number and email address; payment information, which is processed by our payment provider and is never stored on our systems; order information such as the items you view, add to your cart and purchase; communications you send us, such as customer service enquiries; device information such as your IP address, browser and device identifiers; and usage information about how you browse the Services.
How we collect it
We collect information directly from you when you place an order or contact us, automatically through cookies and similar technologies when you use the Services, and from our service providers — including Shopify, which hosts this store, and our payment and fulfillment partners.
How we use it
We use your personal information to process and deliver your orders, to communicate with you about your order, to provide customer support, to detect and prevent fraud, to improve the Services, and — where you have not opted out — to send you marketing communications about our products.
How we share it
We share personal information with Shopify, which hosts this store; with our payment processor to complete your transaction; with our fulfillment partners so they can ship your order; and with service providers who help us operate the business. We may also disclose information where required by law.
We do not sell your personal information.
Cookies
We use cookies to keep your cart, remember your preferences, understand how the store is used, and measure the performance of our advertising. You can control cookies through your browser settings, though disabling them may affect how the store works.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, to request that we correct or delete it, to receive a copy of it, and to opt out of marketing communications or of the sharing of your information for targeted advertising. You can exercise any of these rights by emailing us at suporteinphax@gmail.com. We will not discriminate against you for exercising them.
You can unsubscribe from marketing emails at any time using the link at the bottom of any message.
Children
The Services are not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.
Security and retention
We take reasonable measures to protect your personal information, but no system is completely secure. We retain your information for as long as needed to provide the Services, comply with our legal obligations and resolve disputes.
International transfers
Your personal information may be transferred to, stored and processed outside the country where you live, including in Brazil and the United States. Where required, we use recognised transfer mechanisms to protect it.
Changes
We may update this Privacy Policy from time to time. We will post the revised version on this page and update the date above.
Contact
Inphax
Business registration (CNPJ): 69.371.580/0001-20
Email: suporteinphax@gmail.com. We reply to every message within one business day, Monday to Friday.
Inphax is an independently operated online store based in Brazil. Our products are dispatched by fulfillment partners located in the United States and, for a small number of hand-carved pieces, by artisan workshops abroad. The estimated delivery time is shown on every product page.
For questions about an order, a return, or a product, email us at the address above and include your order number.